![]() ![]() Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. * Act as a liaison for PacificSource between provider groups, PacificSource members, and PacificSource to resolve problems and comply with requests. * Demonstrate proficiency in performing provider education and introductory meetings and presentations, including PacificSource mission and business, InTouch functionality and registration, claims procedures, administrative procedures, member plan information, provider networks, and how to access appropriate forms and information on the PacificSource website as well as contacting appropriate PacificSource representatives for assistance. * Visit provider groups for on-site service calls to update office staff on PacificSource products, administrative and claims procedures, and current coding issues pertaining to all business lines. * Work to resolve potential problems before they become an issue with the provider groups and work to ensure satisfaction with PacificSource. * Provide follow-up on behalf of Customer Service and other PacificSource departments regarding participating providers' contract questions or compliance issues across all business lines. ![]()
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